If you received a faulty item and need to exchange it for the same item, visit our returns center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online returns center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our returns center. You can view completed returns and refunds by visiting your account and accessing the relevant order summary.